You can send us an order in several ways. If you are ordering within the United States, Canada or Mexico,
(North America) you can send us an order by email, mail, or by fax. North American orders must be presented on
printed corporate purchase order forms, or printed corporate letterhead (terms NET 10). Orders can also
be paid by credit card (Visa, MasterCard or American Express). Orders outside of North America must be paid
in advance including shipping and duties, either by credit card or direct wire transfer to our bank.
In all cases, email orders are the easiest and fastest.
Please send us an email to get wire transfer instructions.
For credit card orders you can order by mail, fax, email or phone:
914 South Aiken Avenue
Pittsburgh PA 15232-2212
For credit card orders please include the following information:
Cardholder Name as it appears on the card
Card Number and type
3 or 4 digit security Card ID
Telephone number of cardholder
Cardholder billing address
Most of our software products are fulfilled electronically via FTP. Once payment is received
or appropriate purchase order is verifed, you will receive an email with a link to an installation
program. This installation software will install program files and documentation.
Some of our products include physical hardware devices. Usually these are shipped by
US Postal service first class mail. You can also request expedited overnight shipping by FedEx
for an additional US$25 fee. For shipments outside the US we generally recommend FedEx International
Priority. Please consult the FedEx website for a
Products licensed as source code, or OEM, or multi-site binary licenses are usually
provided electronically through our FTP site described above.
Most of our Windows products are licensed on a per-copy basis. For these products you can receive
discounts based on quantities ordered for 5, 10 and 25 pieces or more. Please send us an email
to get a discount schedule.
Some of our products are licensed in blocks of 15, 25, 50, 100, 200 licenses at a time.
These products always involve the execution of a licensing agreement and advance payment
of the entire license block fee. License can be renewed at any time by purchasing another
Some of our products are licensed as source code. The license is based on a one-time flat fee paid in advance
along with the licensing agreement. There are no additional fees for units sold and you can make as many products
and production units as you like. You may not redistribute the source code or any portion of it.
We can make other kinds of licensing agreements in some cases. Please contact us
with your specific requirements.